Misconception #1: You should wait as long as possible before cleaning your carpet: No! Dirt acts as an abrasive – like sandpaper. Every time you step on you carpet, you grind dirt in to the carpet fibres. This cuts your carpet, just as if you had used a knife. A dirty carpet will not last […]
How you deal with complaints is a measure of the company The last company that never had a complaint never actually got started. So of course we get the occasional complaint. Everyone does. How should complaints be viewed? It’s negative that you got a complaint but positive in that you can usually fix it. Sometimes […]
“CAN YOU CLEAN HALF A RUG???” You probably won’t believe this but we were asked this very question not long ago. Bemused, I asked the lady to explain why only half a rug. A little embarrassed she explained that she had just had her carpets cleaned and had asked the carpet cleaner to do her […]
We recently did a blog on why a guarantee on carpet cleaning should be extended to commercial work (although rarely is): aqua-dry.com/news/commercial-guarantee/. It got me wondering about the value of the 100% money back guarantee on domestic carpet cleaning, upholstery cleaning, and rug cleaning. Two recent examples in particular made me wonder. When a money-back […]
The value of a rug is a question that comes up time and time again. Our experience is that the value of a rug can be looked at in two ways: Firstly there is the monetary value and then there is the sentimental value. Putting a monetary value on your rug is a job for […]
A recent experience Two issues that often come up in carpet cleaning are the issue of “carpet shading” also known as “pile reversal”, and cleaning sisal carpets (see images below). I had an interesting experience today when asked to clean some carpets in a lovely home in Rush, Co. Dublin. Although this lady is a […]
There are many factors at play in deciding how often to get carpets cleaned. For many people, it is a reactive thing. They get their carpets cleaned when they begin to appear soiled (or are already quite soiled). Depending on the colour and pattern of your carpet and the lighting in the room, soil may […]
We Take Customer Service Seriously! Customer service is something we take a great deal of care with in our own carpet and upholstery cleaning business. When out and about I often get feedback about our own customer care, for example, I often hear things like “your girl in the office was very helpful” or “Hannah […]
