You probably won’t believe this but we were asked this very question not long ago.
Bemused, I asked the lady to explain why only half a rug. A little embarrassed she explained that she had just had her carpets cleaned and had asked the carpet cleaner to do her rug also. It was a very large shag pile rug and he agreed to do it on site.
However, half way through the cleaning, the lady was informed that her carpet cleaner was giving up on the job. He told her that it was too difficult a job and packed up his equipment.
So now she was left with half a rug cleaned and very wet and the other half untouched.
She called Aqua-Dry and I agreed to go and have a look at the rug to see if we could salvage it. We did take it away and thankfully it turned out fine.
At first I was incredulous that the technician had simply walked away mid job. This kind of lack of consideration for the client is absolutely inexcusable. An experienced cleaner will know what is involved in cleaning a certain item and should be able to price accordingly, allow appropriate time or decline to do the job if they don’t have the capacity or ability.
Now, this other carpet cleaner was cheaper than us, but the level of service that this customer got was really poor. Not only that but she had to pay us on top of the other cleaner to finish the job.
The point is really that cheap bad workmanship is very expensive. In the end, she had to pay 50% over the odds to save her rug.
Unfortunately, this is not the first time we have dealt with unsatisfied customers who have turned to us. Almost weekly we are asked to clean up the aftermath of poor carpet and upholstery cleaning jobs.
So my advice is don’t let cheap prices be your only criteria. Too many cheap jobs turn out to be very expensive.
Aqua-Dry have a 100% money back guarantee which means that if you are unsatisfied with the clean, we come out and re-clean the area in question. If you are still not satisfied, we refund you your money, no quibbles!
And the answer to the original question is…. Yes we can…….but we would prefer to clean the whole rug.
If you have any questions regarding carpet cleaning, upholstery cleaning, rug cleaning or Scotchgard, why not get in touch? Email us at email@example.com or call 018400799.
Read more: Tom’s blog on the value of rugs “How Valuable is My Rug?”
This is a question that comes up time and time again.
Our experience is that the value of a rug can be looked at in two ways:
Firstly there is the monetary value and then there is the sentimental value.
Putting a monetary value on your rug is a job for the experts. While the cost of a new rug can be high due to the intricacy of the weaving, the fame and reputation of the designer, the materials used or the time taken to complete the rug, the really high prices that rugs can garner are often due to other factors such as origin, age and (sometimes, but not always) quality.
The value of rugs, while determined by some of the aforementioned factors, can also be largely influenced by the appeal of owning a unique piece of cultural history. Take for example “the most expensive rug in the world”.
This 17th Century Antique Persian Rug (8ft x 6ft) was put up for auction in Sotheby’s in June 2013. Its sale was hotly anticipated by those in the know due to its origin, its rarity, its perceived beauty, its age, excellent condition, and its historical value. However, the bidding exceeded all expectations and its new owner bid a whopping $30,000,000.00, to which was added an additional $4,000,000.00 in auction fees alone! Not a bad day’s work for Sotheby’s!
There are still plenty of beautiful modern and antique oriental rugs out there for those of us who don’t have a cool $34 Million lying around. However, the Oriental rug business can be extremely complex. If you only buy a rug as a memento of your holidays then the price you pay is probably the most important thing to you. On the other hand if you decide to make your rug purchases an investment you need good advice. Our advice is to find a reputable dealer who knows the market. Their job is to make sure that the pieces are in good condition, know where they originated and what a reasonable price to pay is. Peter Linden would be the best known and reputed antique and oriental rugs expert in Ireland. You can find him at www.peterlinden.com.
For many people, the true value of their rug is sentimental. In many ways this is more important to us than the monetary value. Although we are covered by public and product liability insurance for any eventuality, sentimental value and personal attachment is impossible to replace. This was brought home to me vividly a couple of years ago.
I visited a customer in south Dublin to quote for cleaning 1 rug. The man showed me his 6ft x 4ft rug and pleaded with me not to damage it. So forceful was he that I wondered if we should even take it away. We did and it cleaned up beautifully. When I returned the rug I asked him why he had been so concerned about possible damage. His reply told me the value of this rug. Three months had passed since his wife died and she had made the rug for him.
Almost every rug we clean has a story to it. Buying a rug can be a really unique experience. It evokes memories (usually good ones) for years. That is why we take the cleaning of these rugs so seriously. We are dealing with more than just your precious rug.
I don’t know how valuable your rug is. What I do know is how to safely clean it and not damage it in any way.
If you are looking for advice or a quotation on getting rugs cleaned, why not get in touch. Email firstname.lastname@example.org or call 01-8400799. Find out more about our rug cleaning at http://www.aqua-dry.com/clean-my-home/domestic-rug-cleaning-service-dublin/.
Most people’s concern when hiring people to work in their home or business is whether or not the carpet cleaning company is trustworthy, reliable and gets good results.
It can be expensive to find out the hard way that a company’s carpet cleaning standards do not match their claims. One way to avoid this is to ask for and check a reference.
It happens all the time and in many industries that a reference is given but not checked. Why is it that we take people’s claims about their work at face value, when a quick phone call might save us the grief of getting substandard work done.
Ask for a reference when you are hiring a carpet and rug cleaning company to come into your home or business! You are entitled to know what to expect.
On every quote we send out, we include at least 3 references. We encourage people to call our references first for their own peace of mind.
Not necessarily. Not too many carpet cleaning companies publish their mistakes or shortcomings. Still, with careful reading you can get a much better idea of the quality of the cleaning company you are researching.
Almost all websites carry testimonials of their company’s work. It is helpful to note the dates attached to each testimonial.
The more testimonials given, the more current they are, the better. Also look out for carpet cleaning testimonials from commercial carpet cleaning clients. Companies will not usually allow their name to be used as a reference unless they are certain of the company being recommended.
The after sales service offered by carpet and upholstery cleaning professionals is also something worth checking out. Are they insured against damage? (It can happen on occasion.) Do they give a 100% no quibbles money back guarantee? They should (see why we do offer this). Why not? If they are as good as they say, there should be no problem. Do they check in after the job has been done to ensure that everything was satisfactory?
You should also look out for the associations that a company has. For example, are they certified by a carpet cleaning certification body such as the NCCA (National Carpet Cleaners Association) or the IICRC (Institute of Inspection Cleaning and Restoration Certification)?
The whole point is this, a little research and care before booking your carpet cleaning can go a long way to ensuring you get a trustworthy carpet cleaning company with proven results and a happy experience all round.
If you have any questions about cleaning upholstery please contact us now – or call us on 01 - 8400799 or email email@example.com.
Read more: ‘Cheap vs Value for Money’ One of Tom’s customers gave him valuable insight into what she considers Value for Money
As you may know, we clean a lot of rugs at our Rug Cleaning Dublin Centre. We took the decision to build a proper rug cleaning plant for a number of different reasons.
Among these reasons are the following:
One of the things we discovered which we had not bargained for was that many of the rugs need a second and even a third clean. It is quite remarkable how often we need to re-do sections or the complete rug before being satisfied with the result.
Now you can see how this would be a problem if we were to do rug cleaning on-site. After rug cleaning on-site, the rug may look perfect, but a true result appears when it is fully dried out.
As mentioned above, dust removal is a major reason why we take rugs into our cleaning plant. The backs as well as the face of the rugs are power vacuumed, in some cases 30-40 times. This cannot be done in a domestic setting as the mess would not be tolerated (as can be seen in the video below). Some rugs are returned to our customers literally several pounds lighter than they came in.
Sensitive rugs which are susceptible to colour run can be very difficult to wet clean. The benefits of having a drying room really show when it comes to these types of rugs. Controlled humidity drying with the proper use of chemical and detergent mixes makes it safe to wet clean even the most sensitive of rugs.
Rug Cleaning - Aqua Dry Dedicated Cleaning Facility
Another advantage of our cleaning plant is that we can treat fringes without damaging the fibres in the rest of the rug. This cannot be done on-site without the risk of damaging the surface on which the rugs are cleaned.
So if you are deciding between having a rug done on-site and having it taken away, these are just some of the reasons why we prefer to take rugs away.
Carpet Cleaning Gift Vouchers
We’re well into our bookings for Christmas. It’s always a busy time of year in the carpet cleaning business. For many years now we’ve thought of doing gift vouchers for our customers, something like €100 vouchers for carpet cleaning, upholstery cleaning and rug cleaning, carpet, rug and upholstery protection.
Up to now we have always resisted the temptation of doing gift vouchers. The primary reason is that we know that not all vouchers will be redeemed. You know how it happens, you get a voucher for Christmas and then put it in the drawer or in your wallet where it never sees the light of day again. This could result in a situation, for example, where we could sell €5000 in vouchers, but as much as €1500 may go unredeemed.
That does not sit right with us. Some might say, well, it’s not your problem, but still, taking €1500 for doing nothing seems, to us at least, to be cheating.
So how could we resolve this situation to everyone’s satisfaction?
What we are proposing to do is this: we will do vouchers for carpet cleaning, upholstery cleaning, rug cleaning and protector application. A month in advance of the expiry date, all recipients of the vouchers will be informed if the voucher has not been used. This gives them the opportunity to remind the recipient to book in the work. If after the expiry date, the voucher has still not been redeemed, we will return the amount to the purchaser, less a small administrative fee.
If the purchaser chooses not to have the money returned, we will choose a charity to send it to.
We don’t really want to benefit from doing nothing; we would rather be paid for carrying out the work. We are quite happy for someone else to benefit from the intended gift so they can help others.
By the way, people are already starting to book for Christmas cleaning. Book early so as not to be disappointed.
If you have any questions about cleaning upholstery please contact us now – or call us on 01 - 8400799 or email firstname.lastname@example.org.
"I’m a little bit nervous about having my rug cleaned"
It is surprising how often we hear these words. Although we also clean carpets and upholstery, there is rarely the same concern expressed. Perhaps the reason is that it takes so long to choose the rug in the first place. It may also be that some special circumstance is related to the rug; perhaps it was a purchase from a memorable trip abroad, or inherited from a loved one. Perhaps it has a sentimental value, or perhaps you just really really like it. In any case, we find that people are more concerned about the outcome of the rug cleaning experience than any other.
Main issue with rug cleaning
There is really no need to be concerned. Most rugs are made up of mostly natural fibres. The vast majority are wool, then silk, cotton etc. The only thing that can really go wrong in rug cleaning is that the colours may run. This problem is easily avoided by doing dye tests on all of the colours. If a dye test shows the colours to be stable, the rug is safe to clean. However, to be completely safe, a textile rinse should be used as the last process. This prevents any late bleed on rugs.
If the colours are unstable, there are usually two options. If the colour is light, it is usually fine to clean with a detergent which has a low PH (below 6). If the colour transfer is strong, the rug can still be cleaned, either with a dry-cleaning compound or fluid.
It is important that the colour tests be done in order to ascertain which cleaning method should be used.
Different methods used for different types
Full extraction cleaning is possible where there is no colour problem. This gives the best results possible.
So we understand people’s fears about rug cleaning. But, your rug in the proper hands is safe. Just make sure you get it into the right hands*.
*Our Rug Cleaning Dublin Centre has been purpose-built for cleaning rugs with a custom designed drying room. Combine this with over 30 years' experience and you know your rug will be in good hands.
Next: Read Tom's blog post about a company who went with a cheaper quote, which ended up costing them in the long run: Quality versus Price