"I’m a little bit nervous about having my rug cleaned"
It is surprising how often we hear these words. Although we also clean carpets and upholstery, there is rarely the same concern expressed. Perhaps the reason is that it takes so long to choose the rug in the first place. It may also be that some special circumstance is related to the rug; perhaps it was a purchase from a memorable trip abroad, or inherited from a loved one. Perhaps it has a sentimental value, or perhaps you just really really like it. In any case, we find that people are more concerned about the outcome of the rug cleaning experience than any other.
Main issue with rug cleaning
There is really no need to be concerned. Most rugs are made up of mostly natural fibres. The vast majority are wool, then silk, cotton etc. The only thing that can really go wrong in rug cleaning is that the colours may run. This problem is easily avoided by doing dye tests on all of the colours. If a dye test shows the colours to be stable, the rug is safe to clean. However, to be completely safe, a textile rinse should be used as the last process. This prevents any late bleed on rugs.
If the colours are unstable, there are usually two options. If the colour is light, it is usually fine to clean with a detergent which has a low PH (below 6). If the colour transfer is strong, the rug can still be cleaned, either with a dry-cleaning compound or fluid.
It is important that the colour tests be done in order to ascertain which cleaning method should be used.
Different methods used for different types
Full extraction cleaning is possible where there is no colour problem. This gives the best results possible.
So we understand people’s fears about rug cleaning. But, your rug in the proper hands is safe. Just make sure you get it into the right hands*.
*Our Rug Cleaning Dublin Centre has been purpose-built for cleaning rugs with a custom designed drying room. Combine this with over 30 years' experience and you know your rug will be in good hands.
Next: Read Tom's blog post about a company who went with a cheaper quote, which ended up costing them in the long run: Quality versus Price
Is a 100% Money Back Guarantee just a marketing ploy?
The cynic might say that a guarantee such as this is “nothing more than a marketing ploy”. In certain companies, that might be the case. The main reason that we do it is to challenge ourselves on every job, whether it be carpet cleaning, upholstery cleaning, or rug cleaning.
|The customer is entitled to the very best job we can give. This is dictated by the training our technicians get, the detergents we use, and the type of equipment we operate. The customer should have no risk whatsoever.|
|A company that gives a 100% money back guarantee must be confident of their ability to deliver on the promises made. We have this confidence thanks to our training, equipment and products, which are the best we can offer. Not only that, but Aqua-Dry also carries public and product liability insurance. This means that in the highly unlikely event of something going wrong, our customer still knows there is no risk for them.|
Risk for Aqua-Dry?
“Oh but you will be ripped off if you give that kind of guarantee” say others. Our experience is that people who use our services are very fair-minded. Once we agree a price they are delighted to pay if the job is to their total satisfaction.
|You may have noticed that the guarantee comes with all our work. That includes commercial carpet cleaning, commercial upholstery cleaning and commercial rug cleaning. Now this is where it gets really interesting. Commercial carpet cleaning carries a much higher value than domestic carpet cleaning. In theory, therefore, it is more of a risk to us, the carpet cleaners.|
|Yes, in theory. BUT, if we cannot give the kind of assurances on commercial work that are required or should be demanded, then maybe we shouldn’t be offering the service. Thankfully, we can and we do.|
Next: Read Tom's Blog about how we WILL be beaten on price, and why that's not a bad thing.