We are delighted to be back to work again and to see other companies opening up and preparing their businesses to get back to work. We missed the satisfaction of bringing carpets and upholstery back to life and seeing our customers' delight! While we were unable to work, we got busy updating our health and […]
Novel Coronavirus Covid-19 Update - Based on queries about coronavirus and carpet cleaning we have been receiving over the past few days
Novel Coronavirus Covid-19 Update - Based on queries about coronavirus and carpet cleaning we have been receiving over the past few days
Not all stains can be removed. Sadly, some do permanent damage to your carpets and upholstery. It is extremely important that you know what the proper cleaning instructions set by your carpet or rug manufacturer are. Some carpets/rugs are made of natural fibers such as wool and these tips should not be used in this […]
Misconception #1: You should wait as long as possible before cleaning your carpet: No! Dirt acts as an abrasive – like sandpaper. Every time you step on you carpet, you grind dirt in to the carpet fibres. This cuts your carpet, just as if you had used a knife. A dirty carpet will not last […]
How you deal with complaints is a measure of the company The last company that never had a complaint never actually got started. So of course we get the occasional complaint. Everyone does. How should complaints be viewed? It’s negative that you got a complaint but positive in that you can usually fix it. Sometimes […]
“CAN YOU CLEAN HALF A RUG???” You probably won’t believe this but we were asked this very question not long ago. Bemused, I asked the lady to explain why only half a rug. A little embarrassed she explained that she had just had her carpets cleaned and had asked the carpet cleaner to do her […]
We recently did a blog on why a guarantee on carpet cleaning should be extended to commercial work (although rarely is): aqua-dry.com/news/commercial-guarantee/. It got me wondering about the value of the 100% money back guarantee on domestic carpet cleaning, upholstery cleaning, and rug cleaning. Two recent examples in particular made me wonder. When a money-back […]
