I had a very interesting and pleasant experience on a carpet cleaning job in Dublin this week.
My customer was an elderly lady, with a lovely welcoming smile. She showed me the job, which was to clean the carpets in large living room and a hall. Just before I started, she told me how a neighbour of hers (a young lad as she described him) had told her she was mad to pay €115 for the job. He assured her that he could have someone clean it for less.
She then told me that she had been on the point of calling us to cancel the job. However, she began to think about it…this was the third apartment that the lady had lived in and she had used Aqua-Dry to clean carpets in all three locations.
"I realised I’ve been very happy with all the work your company has carried out over the years, so I decided not to cancel. It is so reassuring to have someone I can trust in my home”, she said.
Now I have no doubt that people are carrying out work more cheaply than we are. It has always been more important to us that we provide value for money. Value for money is composed of a lot more than just price.
The components that we would deem important are the following:
Anyway, needless to say, the job went very well but I’ll leave the last word to my customer.
"How many stars can I give? It was an absolutely wonderful job! Tom is an absolute gentleman, he was very obliging, moving some things out of the way that I was unable to move myself. He paid such attention to detail and the standard of care was amazing. It was a thoroughly good job, what more can I say? Just amazing!”
Frances Delaney, Carpet Cleaning Dublin 3, 12/10/2016
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Read more: Our expert Tom's previous blog post "How long does Carpet Cleaning take to dry?"
Value for Money – Carpet Cleaning
When it comes to carpet cleaning, what constitutes value for money?
While many may have different definitions of what constitutes value for money in carpet cleaning, our definition is this:
You also want to know that the company really cares about their customers’ satisfaction. After every carpet cleaning job, we contact our customers to ensure that they were satisfied with the job. See our testimonials page to find out what they have said.
Value for money comes with carpet cleaning expertise
How do we achieve the cleanest clean? The carpet cleaning technician must be able to recognise what sort of soil he is looking at. We would take into account things like the location of the carpet, i.e. is it in the kitchen area, the living room, a busy reception area etc.
Also, the type of carpet is important to recognise. Why? Because carpet tiles should be cleaned in a different way to wool-rich carpets. Natural fibre carpets will respond best to products specifically designed to clean natural fibres. There are other products which are best used on synthetic carpets. The qualified technician should know which products are best practice for the carpet in question.
Best carpet cleaning equipment
Once we know what soiling we are looking at and the type of surface we are endeavouring to remove it from, the next important thing to consider is: which type of equipment will get the best results?
For wool rich carpet, the hot water extraction system is best. We operate truck-mounted machines which powerfully penetrate to the base of the carpet to remove soil.
For synthetic carpets e.g. Nylon, Hot Water Extraction is not always best. A combination of shampooing, bonnet cleaning or encapsulation cleaning usually works best.
It stand to reason that a carpet cleaning job that lasts say 6 months longer, reduces the cost of cleaning and the need to replace carpets prematurely.
So to summarize, a properly trained technician who knows what type of carpet and soiling he is dealing with, and who has the best equipment to remove that soiling will give the best value for money in the long-term.
Next: Read about a company who went for a cheaper quote than Aqua-Dry and it ended up costing them in the long run in Tom's blog post on Quality versus Price.