You probably won’t believe this but we were asked this very question not long ago.
Bemused, I asked the lady to explain why only half a rug. A little embarrassed she explained that she had just had her carpets cleaned and had asked the carpet cleaner to do her rug also. It was a very large shag pile rug and he agreed to do it on site.
However, half way through the cleaning, the lady was informed that her carpet cleaner was giving up on the job. He told her that it was too difficult a job and packed up his equipment.
So now she was left with half a rug cleaned and very wet and the other half untouched.
She called Aqua-Dry and I agreed to go and have a look at the rug to see if we could salvage it. We did take it away and thankfully it turned out fine.
At first I was incredulous that the technician had simply walked away mid job. This kind of lack of consideration for the client is absolutely inexcusable. An experienced cleaner will know what is involved in cleaning a certain item and should be able to price accordingly, allow appropriate time or decline to do the job if they don’t have the capacity or ability.
Now, this other carpet cleaner was cheaper than us, but the level of service that this customer got was really poor. Not only that but she had to pay us on top of the other cleaner to finish the job.
The point is really that cheap bad workmanship is very expensive. In the end, she had to pay 50% over the odds to save her rug.
Unfortunately, this is not the first time we have dealt with unsatisfied customers who have turned to us. Almost weekly we are asked to clean up the aftermath of poor carpet and upholstery cleaning jobs.
So my advice is don’t let cheap prices be your only criteria. Too many cheap jobs turn out to be very expensive.
Aqua-Dry have a 100% money back guarantee which means that if you are unsatisfied with the clean, we come out and re-clean the area in question. If you are still not satisfied, we refund you your money, no quibbles!
And the answer to the original question is…. Yes we can…….but we would prefer to clean the whole rug.
If you have any questions regarding carpet cleaning, upholstery cleaning, rug cleaning or Scotchgard, why not get in touch? Email us at email@example.com or call 018400799.
Read more: Tom’s blog on the value of rugs “How Valuable is My Rug?”
We visited a lady last week to look at a very large rug she needed to have cleaned.
She was a very friendly lady who welcomed us into her home. As we were discussing the rug cleaning, I pointed out that two stains on her rug were almost certainly permanent. Her response to that really took me by surprise. She said: “Thank you very much, I didn’t want you to spin me a yarn”.
It’s like when you go to your local garage with a problem. You like to know that whatever is wrong with your vehicle is all you are being told, no more, no less. This requires that a mechanic is fully competent to assess your vehicle and is completely honest in his appraisal of how it can be fixed.
Personally, I think it’s terrible that people are scared of professional carpet cleaners, upholstery and rug cleaners not giving them an honest assessment. Some of this may be down to lack of training or experience on the part of the technician. That, at least, can be rectified by the cleaning professional.
Well, back to our lady and the rug quote. She told me she loved the rug but was very concerned that it could not be cleaned and obviously didn’t want to pay a lot for an unsatisfactory result. My assessment was that we could indeed get a result that she would be happy with. I also reassured her that if for any reason she was not happy with the result, then she was covered by our 100% money back guarantee. This is only fair. Now she knows the realistic expected results and has the comfort of a solid guarantee.
Well, a happy ending is in sight here. We have one more process to carry out before the job is completed. At the moment, we are very pleased with the results. However, we must wait for the moment of truth when we return this precious rug to its owner. I think she will like it. We will post the result
If you have any questions about cleaning upholstery please contact us now – or call us on 01 - 8400799 or email firstname.lastname@example.org.
As you may know, we clean a lot of rugs at our Rug Cleaning Dublin Centre. We took the decision to build a proper rug cleaning plant for a number of different reasons.
Among these reasons are the following:
One of the things we discovered which we had not bargained for was that many of the rugs need a second and even a third clean. It is quite remarkable how often we need to re-do sections or the complete rug before being satisfied with the result.
Now you can see how this would be a problem if we were to do rug cleaning on-site. After rug cleaning on-site, the rug may look perfect, but a true result appears when it is fully dried out.
As mentioned above, dust removal is a major reason why we take rugs into our cleaning plant. The backs as well as the face of the rugs are power vacuumed, in some cases 30-40 times. This cannot be done in a domestic setting as the mess would not be tolerated (as can be seen in the video below). Some rugs are returned to our customers literally several pounds lighter than they came in.
Sensitive rugs which are susceptible to colour run can be very difficult to wet clean. The benefits of having a drying room really show when it comes to these types of rugs. Controlled humidity drying with the proper use of chemical and detergent mixes makes it safe to wet clean even the most sensitive of rugs.
Rug Cleaning - Aqua Dry Dedicated Cleaning Facility
Another advantage of our cleaning plant is that we can treat fringes without damaging the fibres in the rest of the rug. This cannot be done on-site without the risk of damaging the surface on which the rugs are cleaned.
So if you are deciding between having a rug done on-site and having it taken away, these are just some of the reasons why we prefer to take rugs away.