I honestly couldn’t be happier with the service. Tom collected and returned the rug when he said he would and it came back looking so much better. We got it cleaned because our cat had peed on it a few times last year but I didn’t realise how much everyday dust and dirt had built up in it over 10 years even though it’s vacuumed every week. It came back looking noticeably brighter and the wool had its lovely lustre back. The pile was also fuller and softer. I hadn’t appreciated how flattened down it had become.I’ll definitely be recommending Aqua-Dry to anyone I know who needs their rug cleaned.