I was aware that there are many out there doing this sort of thing so I did online research. I really liked your site and the testimonials were excellent. It sounded like you were a fair, trusted family company and that was what appealed. Also the language on your site was good - not all polished BS like lots of sites, just from the heart, we do a good job, we are fair and it's a family affair. That was the impression I got and that is exactly what I got.
I found both Charlotte and Hannah very approachable, friendly and genuinely interested in trying to give me best package and price. I liked that Hannah said, lets see what Tony says when he gets there, and again that is exactly what I liked because I felt that my house was quite small and the carpets in pretty good condition (only 3 yrs old) so I thought that we could do it cheaper as I didn't need the complete restoration that some might need, just a freshening up and a few stain spots removed. Tony assessed perfectly, gave me exactly what I wanted and at a price I was happy to pay and a fair price. In terms of points to improve upon, I couldn't say a negative word, very positive experience. It was also very handy that Tony had a card machine, it saved me having to go and get cash.