We shouldn’t really be surprised but it is still puzzling to me, how people will sometimes sacrifice quality for price. Don’t get me wrong, I’m all in favour of the best value for money but that really does not equate to the cheapest price.
A while ago we had submitted our quote for a commercial carpet cleaning job and were informed that we were too expensive (read more about that here). This can happen so we moved on. Unfortunately when the job was done by the carpet cleaning company who won the quote, it turned out to be very unsatisfactory indeed.
We were then asked to come in and sort out the problem. All the time taken up in rectifying this job as well as the stress caused had a cost and could have been avoided. Lesson learnt: You Need to Look beyond Cost (Particularly Cheap) - and think about Quality and Look at Track Record.
We recently had a very good commercial carpet cleaning client ask us to reduce our price by a very small amount to match the competition. If it were to match the competition, then that would be fine. However, on examination, our competition did not carry product liability insurance, did not give a “No Quibbles” 100% money back guarantee, and could not produce a tax clearance certificate.
Add to this the fact that this carpet cleaning company did not have a health and safety policy and you understand that the only thing we were competing was price as it certainly was not Guarantee of Quality of Service, Professional Process and Standards. I wonder what would happen if something went wrong on the job. Would our competition give a complete re-clean free of charge?
A lot of times you can really judge a company on their response if something goes wrong. Will it be attended to immediately and satisfactorily dealt with? Will the customer be covered by insurance if there is a mistake? After over 30 years of commercial carpet cleaning, rug and upholstery cleaning we know what represents great value for money and not just a cheap job.
By the way, we carried out the job for our long-time commercial customer after discussing the difference in the service. Needless to say they were delighted with the results.