I had a very interesting and pleasant experience on a carpet cleaning job in Dublin this week.
My customer was an elderly lady, with a lovely welcoming smile. She showed me the job, which was to clean the carpets in large living room and a hall. Just before I started, she told me how a neighbour of hers (a young lad as she described him) had told her she was mad to pay €115 for the job. He assured her that he could have someone clean it for less.
She then told me that she had been on the point of calling us to cancel the job. However, she began to think about it…this was the third apartment that the lady had lived in and she had used Aqua-Dry to clean carpets in all three locations.
"I realised I’ve been very happy with all the work your company has carried out over the years, so I decided not to cancel. It is so reassuring to have someone I can trust in my home”, she said.
Now I have no doubt that people are carrying out work more cheaply than we are. It has always been more important to us that we provide value for money. Value for money is composed of a lot more than just price.
The components that we would deem important are the following:
Anyway, needless to say, the job went very well but I’ll leave the last word to my customer.
"How many stars can I give? It was an absolutely wonderful job! Tom is an absolute gentleman, he was very obliging, moving some things out of the way that I was unable to move myself. He paid such attention to detail and the standard of care was amazing. It was a thoroughly good job, what more can I say? Just amazing!”
Frances Delaney, Carpet Cleaning Dublin 3, 12/10/2016
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Read more: Our expert Tom's previous blog post "How long does Carpet Cleaning take to dry?"